With all of the press in the gadget and Internet marketing world last week around the introduction of the Google Nexus One smart phone you would think that there would be a rush to buy them. Appears that is not the case, at least not initially. My theory is that while there was all kind of chatter amongst the industry, they would be the most likely to buy one but they are not going to commit to a new phone and platform if they are already an iPhone user. Oh, and the VAST majority of people simply don’t run out and buy everything that is launched.

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You don’t have to look very far, especially in the online space, to find a disgruntled AT&T wireless customer. If you would like to increase your likelihood of finding a seething AT&T wireless customer just ask around in New York and San Francisco for iPhone users. This, in and of itself, is not news. As a result though, AT&T faces reputation issues that are extending beyond the initial complaints about service. As the company struggles to maintain some positive buzz it is running headlong into the ‘perception is reality’ of today’s world.

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